Delivery Policies | Returns | Refunds

DELIVERY

Delivery charges will be specified on the Site, inclusive of all taxes, during the Order process and must be accepted by the Customer at the time the Order is validated.

They will appear on a separate line from the price of the Products.

It is expressly specified that the amount of delivery charges may vary according to the territory in which the Products are delivered, which the Customer expressly acknowledges and accepts.

Delivery times are indicated on the Site and depend on the delivery method chosen by the Customer. Delivery times exclude Saturdays, Sundays and public holidays.

Pursuant to Article L. 216-1 of the French Consumer Code, the Parties agree that the Products will be delivered within the timeframe specified during the Product Order process and prior to the validation of said Order. Delivery times are also specified in the Order confirmation e-mail sent to the Customer.

Delivery times include the preparation and dispatch of the Order, as well as the time it takes for the Products to reach the delivery point (the Customer's postal address or delivery point).

In the absence of any indication on the Site of a delivery time for the Products, MY LUBIE undertakes to deliver them within a maximum period of 30 (thirty) days from the Order validation email sent to the Customer by MY LUBIE. In this case, the Products concerned will be delivered within the period indicated on the Site and reiterated at the time of the Order.

However, as MY LUBIE uses external service providers (carriers, postal services, etc.) to deliver the Products, MY LUBIE is totally dependent on these third-party service providers. The delivery times indicated on the Site may therefore be affected by the service providers, without MY LUBIE being responsible for these delays in delivery and the consequences that may result therefrom.

When delivery is made against a signature, the latter is proof of correct receipt of the parcel. The transfer of risk and responsibility for the Products takes place upon receipt of the Products by the Customer. From this date onwards, the Customer shall be solely and exclusively responsible for them, as well as for their use and any consequences that may arise therefrom. Consequently, the Customer undertakes to check, at the time of delivery, that the Order delivered is complete, compliant and has not been damaged. If this is not the case, the Customer undertakes to refuse to accept the Order and to sign any supporting documents. Any Order received against the Customer's signature shall be deemed to be compliant, complete and in perfect condition at the time of delivery.

WITHDRAWAL, RETURN and REFUND

Pursuant to Articles L.221-5 et seq. of the French Consumer Code, the Customer has a period of 14 days from the date of delivery of the Order to return any new and unopened product, in its original packaging and in perfect condition (any product that is damaged, incomplete, damaged or whose packaging has deteriorated will not be taken back), to request reimbursement without penalty.

The Customer must therefore place the undamaged packaging containing the product in suitable packaging to which the return label will be affixed, before sending it by post. The Customer must also enclose a copy of the invoice or any other element enabling the Order and its owner to be identified.

The Product is returned at the Customer's risk. If the package is lost, stolen or damaged when the Product is returned, MY LUBIE reserves the right to refuse reimbursement of the returned Product(s).

Only the Customer identified as such to MY LUBIE may exercise this right, to the exclusion of any other person, and in particular the recipient of the delivery. The return address is: BX-LOGISTIQUE, 3 Rue de l'Artisanat, 70500 Jussey France