Delivery Policies | Returns | Refunds

DELIVERY

Delivery charges shall be specified on the Web Site, including all taxes, during the Order process and shall be accepted by the Customer at the time of validation of the Order.

They will appear on a specific line separate from the one specifying the price of the Products.

It is expressly specified that the amount of the delivery charges may vary according to the territory of delivery of the Products, which the Customer acknowledges and expressly accepts.

Delivery times are indicated on the Site and depend on the delivery method chosen by the Customer. Delivery times exclude Saturdays, Sundays and public holidays.

In application of article L. 216-1 of the French Consumer Code, the Parties agree that the Products will be delivered within the time limits specified during the Product Order process and prior to the validation of said Order. The delivery times are also reminded in the Order confirmation e-mail sent to the Customer.

Delivery times include the preparation and shipment of the Order, as well as the time required to deliver the Products to the delivery point (Customer's postal address or delivery point).

In the absence of any indication on the Site of a delivery deadline for the Products, MY LUBIE undertakes to deliver them within a maximum period of 30 (thirty) days from the date of the Order validation email sent to the Customer by MY LUBIE. In this case, the Products in question shall be delivered within the period indicated on the Site and recalled at the time of the Order.

However, as MY LUBIE uses external service providers (carriers, postal services, etc.) for the delivery of Products, MY LUBIE is totally dependent on these third-party service providers. The delivery times indicated on the Website may therefore be affected by the service providers, without MY LUBIE being liable for such delays in delivery and the consequences thereof.

When the delivery is made against a signature, the latter is proof of the proper receipt of the package. The transfer of risk and responsibility for the Products is carried out upon receipt of the Products by the Customer. As of this date, the Customer shall be solely and exclusively responsible for them, as well as for their use and any consequences that may arise from them. Consequently, the Customer undertakes to verify, at the time of delivery, that the Order delivered is complete, compliant and has not been damaged. If this is not the case, the Customer shall refuse to accept the Order and to sign any supporting documents. Any Order received against Customer's signature shall be deemed to be complete and in perfect condition at the time of delivery.

 

CANCELLATION, RETURN and REFUND

Pursuant to Articles L.221-5 et seq. of the French Consumer Code, the Customer has a period of 14 days from the date of delivery of the Order to return any new and unopened product, in its original packaging and in perfect condition (any product that is damaged, incomplete, or whose packaging has deteriorated will not be accepted), to request a refund without penalty.

The Customer must therefore place the unopened package containing the product in a suitable package to which the return label will be affixed, before sending it by post. The Customer must also enclose a copy of the invoice or any other element that identifies the Order in question and its owner.

 

The return of the Product is made at the Customer's risk. If the package is lost, stolen or damaged during the return of the Product, MY LUBIE reserves the right to refuse to refund the returned Product(s).

 

Only the Customer identified as such to MY LUBIE may exercise this right, to the exclusion of any other person, and in particular the person to whom the delivery was made. The return address is: BX-LOGISTIQUE, 3 Rue de l'Artisanat, 70500 Jussey France