Privacy Policy

SECTION 1 - PERSONAL INFORMATION COLLECTED

Ordering and browsing our site:

When you make a purchase or initiate a purchase process on our site, we collect the personal information you provide that is necessary to prepare and deliver your package, such as your name, address and e-mail address, mailing address and telephone number.

This order data is passed on to our logistics service providers who prepare and transport the package to you. They have absolutely no right to use your data for anything other than processing your order and must delete this data from their computer system after processing. If you choose to have your order delivered outside of Europe, your data, such as your postal address, is necessarily transmitted to the logistics services of the carrier who will deliver to you in that country.

When you browse our site, we automatically receive the Internet Protocol (IP) address of your computer, which allows us to obtain more details about the browser and operating system you are using. In addition, data may be stored in or retrieved from your browser, usually in the form of cookies. They collect information about you, your preferences or your device and browser. They are generally set as a response to actions you have taken that constitute a request for services (e.g., ordering).

Emails :

If you have decided to subscribe to the My Lubie newsletter by email (via the form on our site or by ticking the corresponding box in the purchase path), we use your email address to send you the latest news from My Lubie (new products, news, etc.) or to send you information relating to your purchase or browsing history on our site. Please note that if you no longer wish to receive these emails, you may unsubscribe at any time by clicking on the "unsubscribe" link at the bottom of the email or by contacting us at [email protected]. This will take effect immediately.

The emailing tool we use is American. It complies with the principles of the EU-US and Swiss-US Data Protection Shield. In addition, and as a processor, this emailing tool is required to comply with the legal requirements of the General Data Protection Regulation (GDPR).

Audience measurement:

We use audience analysis tools (such as Google Analytics) to better understand the activity on our site, how you react, to improve the performance of our site so that it corresponds as much as possible to your uses. As such, we provide these tools with data on your browsing history on our site and information on products ordered. All data manipulated for statistical purposes outside Europe is completely anonymized.

Product Reviews :

Your email address, your name, first name and your order reference are transmitted to our partner who will be able to send you a feedback form in an email. Your email address is not published on our site at the time of the publication of your notice. These data are not transmitted to any other company and are only used to evaluate your experience with our products.

Advertising:

Like many merchant sites, advertising cookies are placed when you visit our site and then display targeted advertising messages when you browse other sites. The data collected is anonymous and is only used for advertising purposes.

The length of time we retain personal data depends on our business needs and legal obligations.

In the context of the purchase of products, we keep your data for as long as it is necessary for the purposes for which it was collected (e.g. management of the commercial relationship between you and us), and for any other related purposes such as the follow-up of our stocks, while complying with the applicable legislation on data security and retention.

If you agree to receive emails from My Lubie to follow our news, your data is kept until you request to unsubscribe or delete your personal data, or after a certain period of time without activity (for a maximum of 3 years from the last contact (e.g. click in one of our emails).

Concerning the information collected during the placing of an order, the data will be kept until you send us a request to delete them or after a period of inactivity on your part (for a maximum of 3 years from the end of the commercial relationship (e.g. last order) or the last contact (e.g. click in one of our emails).

When you contact us to obtain information about our products or our brand, or when you apply for a job, the data is kept for only 3 years from the date of collection or the last contact at your initiative.

SECTION 2 - CONSENT

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery or return a purchase, we assume that you consent to the collection and use of your information for that purpose only.

If we ask you to provide your personal information for any other reason, such as marketing purposes, we will ask you directly for your express consent, or we will give you the opportunity to decline.

If, after having given us your consent, you change your mind and no longer consent to our contacting you, collecting your information or disclosing it, you may notify us by contacting us at [email protected] or by mail at: My Lubie 27 Rue du Chemin Vert, 75011 Paris

ARTICLE 3 - COOKIES

When you browse our site or place an order, data may be stored in or retrieved from your browser, usually in the form of cookies. A cookie is a text file stored by your computer, tablet or smartphone browser that stores user data to facilitate navigation and allow certain other features.

For the proper functioning of our site, most of these cookies cannot be disabled in our systems. They allow us to remember the information you entered in the forms on our site so that you do not have to re-enter it each time you use our site, and also to manage and secure access to your account or shopping cart.

Here is a non-exhaustive list of cookies related to the operation of our site:

- session_id: unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc).

- shopify_visit: no data retained, persists for 30 minutes since last visit. Used by our website provider's internal statistics tracking system to record the number of visits.

- shopify_uniq: no data retained, expires at midnight (depending on visitor location) the next day. Calculates the number of visits to a store per unique customer.

- cart: unique identifier, persists for 2 weeks, stores your shopping cart information.

- secure_session_id : unique session identifier

- storefront_digest: unique identifier, undefined if the store has a password, it is used to know if the current visitor has access.

- More information here: https://fr.shopify.com/legal/cookies

We also use third-party cookies set by our partners. These third-party cookies are managed directly by the companies that issue them and must also comply with data protection regulations.

- audience measurement cookies: to evaluate site traffic (number of visits, pages viewed, shopping cart abandonment, etc.) and improve our performance

- Advertising cookies: to provide you with advertising content that is relevant to your interest in our brand and My Lubie products

Oppose cookies:

You can set your browser to notify you of the existence of cookies or to block them. If you choose to block these cookies, certain features of our site may be affected (such as keeping items in your shopping cart). If you wish to delete cookies from your web browser, you can follow the instructions below:

Chrome:

http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647

Firefox:

https://support.mozilla.org/fr/kb/protection-renforcee-contre-pistage-firefox-ordinateur?redirectlocale=fr&redirectslug=Activer+et+d%C3%A9sactiver+les+cookies

Internet Explorer :

http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies

Safari:

https://support.apple.com/fr-fr/guide/safari/sfri11471/mac

Most of these cookies expire when you terminate your visit to our sites. Others have a longer life span, which does not exceed 12 months, in accordance with the regulations in force. However, some cookies are exempt from the collection of this consent (this is the case of cookies that last more than 12 months).

You can also block third-party cookies:

- More information here: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

- If you no longer wish to see our advertisements on social networks, we advise you to access the "settings" section and then "advertising preferences".

- There are also opt-out platforms for advertising cookies such as http://optout.networkadvertising.org/ or http://www.youronlinechoices.com/ or via the blue AdChoices icon

- More information about Google cookies: https://policies.google.com/privacy

SECTION 4 - DISCLOSURE

We will disclose your personal information if we are required to do so by law, or if you violate our terms and conditions of sale and use, or to protect our rights, property, or safety or those of others.

We have taken the necessary precautions to comply with the General Data Protection Regulation (GDPR). Therefore, we will not share your personal information with third parties without your prior consent (except as provided above). As explained above, your information may be shared with trusted third parties who assist us in the administration and operation of our site, so long as those partners agree to keep the information confidential. And only data that does not directly identify you (e.g., cookies) may be transmitted to our partners for marketing or advertising purposes. You can of course decide to object to this.

ARTICLE 5 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell you our services and products.

Your data is stored in Shopify's data storage system and databases, and in the general Shopify application. Your data is stored on a secure server protected by a firewall.

Payment:

If you make your purchase through a direct payment gateway, then Shopify will store your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction information is retained for as long as necessary to complete your order. Once your order is finalized, the purchase transaction information is deleted.

All direct payment gateways comply with the PCI-DSS standard, managed by the PCI Security Standards Council, which is a joint effort of companies such as Visa, MasterCard, American Express and Discover.

The requirements of the PCI-DSS standard ensure the secure processing of credit card data by our store and its service providers.

For more information, please see the Shopify Terms of Service or the Shopify Privacy Policy.

SECTION 6 - SERVICES PROVIDED BY THIRD PARTIES

Generally, the third party vendors we use will only collect, use and disclose your information to the extent necessary to perform the services they provide to us.

However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.

With respect to these suppliers, we recommend that you read their privacy policies carefully so that you can understand how they will handle your personal information.

Keep in mind that some providers may be located or have facilities located in a different jurisdiction than you or us. So if you decide to proceed with a transaction that requires the services of a third party supplier, your information may be governed by the laws of the jurisdiction in which that supplier is located or the jurisdiction in which its facilities are located.

Once you leave our store site or are redirected to a third party website or application, you are no longer governed by this Privacy Policy or our website's Terms and Conditions of Sale and Use.

Links

You may leave our website by clicking on certain links on our site. We assume no responsibility for the privacy practices of these other sites and recommend that you read their privacy policies carefully.

ARTICLE 7 - SECURITY

To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misappropriated, accessed, disclosed, altered or destroyed in an inappropriate manner.

If you provide us with your credit card information, it will be encrypted through the use of SSL security and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Finally, we recommend that you adopt the following security measures to improve your Internet security:

- When creating an account, use a minimum of 8 characters for your password with a mix of letters (upper and lower case) and numbers. Do not use your name, or other personal information that can be easily obtained.

- Keep your passwords confidential and avoid using the same password for multiple accounts

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor in your care to use this website.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to change this privacy policy at any time, so please check back frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make any changes to the content of this policy, we will notify you here that it has been updated, so that you will know what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell you products.

QUESTIONS AND CONTACT INFORMATION

In accordance with the General Data Protection Regulation (GDPR), if you would like to: access, correct, amend, limit, challenge the accuracy of, delete any personal information we have about you, lodge a complaint, object to processing, unsubscribe from our emails, exercise your right to transparency and portability of your personal data, or if you would simply like more information on these matters, contact our Privacy Standards Officer at [email protected] or by post at My Lubie. To exercise these rights, simply provide us with your surname, first name, address, e-mail address and proof of identity.