Refund policy

RETURNS

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Our policy lasts 14 days. If 14 days have passed since your delivery, we are unfortunately unable to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Items that cannot be returned:
* Certain health and personal care products

To make a return, you must present us with a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations where only a partial refund will be granted: (where applicable)
* Books with obvious signs of use.
* CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl discs that have been opened.
*
* Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Then contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing delay before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at hello@mylubie.com

Sale items (if applicable)
Only regularly priced items can be refunded. Unfortunately, sale items are non-refundable.

Exchanges (if applicable)
We will only replace an item if it is defective or damaged. If you would like to exchange it for the same item, please email us at hello@mylubie.com
Gifts
If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.

If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you have returned the item.

Shipping
To return a product, you must mail it after making contact by e-mail at hello@mylubie.com

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than 75€, you should consider using a delivery service that allows you to track the shipment or purchasing delivery insurance. We do not guarantee that we will receive the item you return.