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The answer may lie in our FAQ. Otherwise, contact us at hello@mylubie.com

Our Customer Service team will respond to you as soon as possible, Monday through Friday from 9:00 a.m. to 6:30 p.m., excluding holidays.

 

If your inquiry concerns the October 30, 2026, recall of standard-size Ultra Thin condoms manufactured by Richter Rubber Technology:

 

This recall is being handled by the manufacturer, Richter Rubber Technology, which is responsible for processing requests and issuing refunds: You can contact them directly at richter@myrrt.de, attaching a photo of the lot number. We urge you to stop using these condoms. If you have any concerns after using them, a doctor, pharmacist, or sexual health clinic can provide guidance.

 

Affected lots: 2rri0089, 3rri474, 3rri849, 4rri244, 4rri569, 4rri659, 4rri1239, 5rri043, 5rri269, 5rri333, and 5rri1234.